About the job Customer Service Representative
About EXANTE
EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.
Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.
We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:
* We believe that freedom is an inherited right
* We are catalysts
* We cater to our customers to an unprecedented degree
As a Financial company, we know our investment priorities. We invest in our people.
Responsibilities
* Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs
* Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach
* Liaise with internal teams to find solutions to more complex inquiries
* Navigate inquiries to the relevant departments when necessary
* Maintain a sound knowledge of our product and industry
* Maintain a positive image of our company
* Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
* Regularly communicate feedback and suggestions with your line manager
Requirements
* Financial markets and industry knowledge
* Previous experience with tools like Intercom, Zendesk, Atlassian
* Previous experience in a brokerage/investment company
* Fluency in written and spoken English at a professional level
* Strong client-focus service skills
* Understanding of basic technical principles
* Excellent communication skills, both written and verbal
* Strong organizational skills and attention to detail
* Comfortable working in a fast-paced environment
* Ability to multitask effectively
* Comfortable with working shifts
Benefits
* Corporate benefits (choose your preferred options)
* Truly inspiring culture, pleasant and informal work environment
* Ongoing education & training programs
* Opportunity to network and connect in the Corporate Events
* Global career opportunities
*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.
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