Position: Product Manager - Customer service Location: Coventry Salary: £70,000 Hybrid: 3 days in office Report to: Head of Product Management Your new company Lead the development of customer service products for the eCommerce network, ensuring high standards and collaboration across all functions. Your new role Maintain comprehensive knowledge of the customer service function and broader business operations. Monitor competitor activities and market best practices to enhance the function. Develop partnerships to improve customer service. Create B2C/B and C2X solutions through market research and product specification. Align plans with stakeholders, including customer service, commercial, and operations teams. Collaborate with IT on service development. Support new business opportunities, customer tenders, and pitches. Stay updated on industry trends to recommend product improvements. Understand customer needs and target markets to inform product development. Define product features, naming conventions, SOPs, and manuals for standardisation. Continuously improve product fulfilment and additional services. Benchmark product management against market and regulatory standards. Identify market trends and opportunities to enhance market share and brand awareness. Review and refine the commercial model, including customer agreements and SOPs. Work with the Head of Product to implement a detailed product roadmap. Support product lifecycle coordination. What you'll need to succeed In-depth product knowledge. Strategic development and implementation in product management. Complex problem-solving abilities. Stakeholder management. Experience in consumer-focused product development and delivery. Influencing skills up to board level. Salesforce experience preferred. Degree level preferred. Over 6 years in product management. What you'll get in return Upto £70,000 per annum. Work with a global company. Hybrid working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk