Summary
Are you interested in a role that will introduce you to the NHS family? We require apprentices to develop a wide variety of skills to support the reception, administrative and clinical teams and assist in the smooth running of our medical practice.
Wage
£12,480 a year
Training course
Business administrator (level 3)
Hours
The practice is open to the public between 08:30 - 18:00, Monday -Friday, and Saturday mornings until 12:00. The work pattern will be agreed with the successful applicant.
37 hours 30 minutes a week
Possible start date
Thursday 20 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Keeping patient records updated using specialist software programmes
* Answering inbound and making outbound telephone calls
* Forwarding referrals to other health professionals
* Greeting visitors to the medical centre
Where you’ll work
SANDINO ROAD
STIRCHLEY
TELFORD
TF3 1FB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SBC TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Most training will take place in the workplace, but it will be necessary to travel for some courses to SBC Training in Shrewsbury.
* You will be provided with an "off the job" training plan to support the achievement of your learning goals over a 15 month period.
More training information
You will be allocated a personal trainer who will support you to achieve the knowledge skills and behaviours required to meet the requirements of the apprenticeship. Your competence will be assessed by completing a range of tasks that will be assessed by an independent assessment organisation.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Mathematics (grade 4)
Desirable qualifications
Other in:
* ICT (grade Pass)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Customer care skills
* Analytical skills
* Team working
* Non judgemental
* Patience
* Confident and positive