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Customer Services Advisor – On-site, Saffron Walden
Client:
Mission 4 Recruitment
Location:
Saffron Walden
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
35862073fb13
Job Views:
80
Posted:
18.02.2025
Expiry Date:
04.04.2025
Job Description:
Temporary to Permanent / Permanent: Immediate start!
Working hours: Monday – Friday 9am – 5pm
Job Code: AC1852
An exciting opportunity for a driven individual who is looking to become part of an ambitious and growing business. You will be joining an established and successful organisation and become a valued member of the customer services team as a Customer Services Advisor.
My client is a family run business committed to providing customers with the highest quality of both products and service. The business has doubled their workforce and turnover in the past 5 years, with plans for further expansion into new markets in the coming years.
Key Responsibilities:
* Act as the first point of contact for all calls into the business and when greeting visitors.
* Franking post.
* Processing proforma payments for orders over the phone.
* Liaising with the Accounts Department regarding any customer accounts.
* Liaising with the Warehouse on customer orders and deliveries.
* Filing of customer orders and shipping information.
* Responding to incoming emails and customer enquiries.
* Following up on all enquiries regarding potential business.
* Recording information on CRM.
* Keeping in touch calls with in-house customer accounts.
* Raising quotations/price lists for the sales team.
* End of day procedures (invoicing, reporting).
* Providing support to the Customer Service Manager.
Essential skills:
* Must be able to work to deadlines whilst maintaining a high level of accuracy.
* The ability to multi-task and possess good time management skills.
* Excellent interpersonal skills, both in person and on the phone.
* The ability to work well under pressure.
* Deals with customers in a professional manner.
* Able to be a dedicated and flexible team member.
* Highly motivated and enthusiastic about achieving customer satisfaction.
Despite our best efforts, it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are shortlisted will be contacted for this particular role, and if you have not heard from us within 7 days, please assume that you have not been successful. However, we will keep your details on our database and will contact you when other suitable positions become available.
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