Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.Working in a professional and friendly environment, will provide you the opportunity to gain practical experience in an IT Service Desk Analyst (Infrastructure) role and will help build a strong foundation for success in your future. Throughout your twelve-month placement with our Company, you will be provided with the opportunity to support, develop and improve oufInfrastructure systemsfand processesfandfwill have thefopportunities to travel to other sites.DutiesInvolvement in key projects, Change\/Incident management for continuous improvement of computing and network technologies on site Development of new business systems to meet business specifications, project timescales, Change\/incident management andfusersfexpectations Provide technical expertise to implement and integrate new and existing systems and technologiesOpportunity to work in an Agilefenvironmentfto deliver business demandsfand drive business value Opportunity to manage and deliver your own projects with guidance from your mentor Resolve and Manage IT Assistance RequestsManagement and resolution of helpdesk cases logged by users across sitesBe able to devise technical and creative solutions Prepare detailed notes and reportsfforfprojects and other IT mattersBe able to set priorities when handling multiple projects and casesMaintain compliance to our CompanyfCorporate and Regulatory guidelines for IT systemsEnsuring all necessary training is completed and documented successfullyMaintain detailed records of user issues with software and hardware Production of accompanying documentation for the implementation of new systems Adherence to our CompanyStandard Operating Procedures (SOPeverything you do RequirementsYou will be looking to complete a 12-month student internship in your third or penultimate year of study of your undergraduate degree, returning to your course at the end of the internshipPotential candidates will be studying afComputer Networks or Computer Sciences related degree (or equivalent qualification)Knowledge of network infrastructureHow to Apply (Please Read):Please complete the online application form and upload your CV and Cover Letter in a combined document in the resume\/CVsection.Our standard future talent recruitment process is: An online application, a virtual conversation and then a final assessment.Next Steps:In the event of your successful progression to the next stage, one of our future talent team will contact you within two - three weeks of the application closing date.Start Date:June 2025Equal Opportunity Employer:We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together.For more Information visit our Future Talent pageCurrent Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read CarefullyMerck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs \/ resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status:Intern\/Co-op (Fixed Term)Relocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:Not ApplicableShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:02\/24\/2025A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.