Middleby UK Ltd is the UK-based subsidiary of The Middleby Corporation, a global leader in commercial and residential kitchen equipment solutions.
Middleby UK supports a broad range of customers, from restaurants and hotels to cafes, bars, and more, with a focus on energy efficiency, advanced cooking technology, and automation.
Middleby UK also showcases its innovation through venues like the Middleby Innovation Kitchen, where culinary professionals, restaurateurs, and equipment distributors can see live demonstrations of cutting-edge appliances, attend workshops, and gain insights into the latest food trends and techniques. The Middleby UK team frequently collaborates with chefs and kitchen experts to help them explore new menu options and improve kitchen workflows with advanced technology.
We are looking to recruit a Customer Experience Executive to join our newly created team. The main focus of the role is to respond to incoming customer enquiries, queries, to process orders and to ensure our customers receive industry leading customer service.
Key Accountabilities
* Provide first contact for incoming enquires, always ensuring the highest standards of customer service. This will involve:
1. Answering incoming customer enquiries and queries, providing information and advice of a high standard of customer service.
2. Dealing with queries and problems from dealers, end users and the public and ensure resolution in a timely and professional manner.
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