As Network Operator you will provide 1st line technical support to Arqiva’s customers, including Terrestrial Broadcasters on Freeview and Digital/Analogue Radio, including BBC, ITV, CH4, Global Radio and Bauer to ensure improvement service performance is continually improved and protect network availability.
Network Operator
Location: Onsite - Emley Moor, Huddersfield
Total Package
* £36,000 per annum depending on experience
* 20% shift allowance
* 5% pension contribution
* Private Medical
* 25 days annual leave
* Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
* Work. Life. Smarter. Our commitment to a flexible and hybrid working culture
Key Responsibilities:
* Use monitoring and control systems to control, configure and operate equipment, systems, networks and platforms, directly and remotely
* Provide network monitoring and event management through the Operation Support Systems (OSS) in line with Service Level Agreements and network availability figures
* Take corrective action and ensure incidents are directed to the correct resolver group to secure rapid resolution
* Enter accurate incident reports/logs and service details/schedules into the system and track reported incidents to satisfactory resolution
* Drive the resolution of service affecting ev...