About Haringey Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the Role Work closely with the entire Property Services department to ensure excellent and seamless communication with residents in responding to complaints. To resolve customer complaints at the first point of contact ensuring immediate contact with customers who express dissatisfaction through the IT system, on the phone or face to face, escalating matter to management attention when required. As an integral part of the Repairs Service as you will work closely with professionals from diverse departments, gaining invaluable exposure to the inner workings of a dynamic and impactful organization. Your efforts will directly contribute to the seamless functioning of our operations, ultimately enabling us to better serve the community. This role provides a platform for personal growth and development, as you'll have the opportunity to refine your administrative skills and expand your professional horizons in a supportive and collaborative environment. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact (url removed). About You We are seeking a proactive individual with a strong drive to excel in administrative responsibilities who has the customer experience at heart. The ideal candidate will have some experience dealing with all levels of complaints demonstrating excellent written and verbal skills, consistently upholding a standard of professionalism in all interactions. Ideally the candidate would have some experience dealing with Housing Ombudsman casework. In addition, the candidate should possess excellent organisation skills, to work in a fast paced ever changing environment, so the ability to adapt, show flexibility and know how to prioritise task is essential to the role. Proficiency in office software, including Microsoft Office Suite and Google Workspace, will be essential in efficiently managing tasks and facilitating seamless communication within the team. About the Team The Customer Relation Team has been set up to manage the large volume of complaints and enquires received by the Haringey Repairs Service (HRS) back office. The team consists of 4 complaints officers dealing with Stage 1, Members Enquires and Housing Ombudsman Casework and the Customer Relations Manager. The Customer Relations Team is a dynamic team that understands the importance of providing quality responses to all complaints/enquiries and are able to do this in a collaboratively with the wider service, demonstrating dedication to maintaining a productive and organized work environment. We emphasise teamwork, attention to detail, and effective communication. Together, we play a vital role in supporting the company's operations and achieving its goals. With a shared commitment to excellence, we proactively handle a wide range of administrative tasks, ensuring seamless day-to-day operations. From coordinating schedules to managing resources, our team's contributions are integral to the company's success. We take pride in our ability to adapt to evolving challenges and find innovative solutions, making us an indispensable asset to the organisation