Llamau is daring to imagine a world without homelessness – will you help us to create it? Llamau’s mission is to end youth homelessness and homelessness for women in Wales. It’s a big ambition and to some people it might seem impossible, but we know that if we all work together, homelessness genuinely doesn’t have to exist. We’re looking for passionate, talented and tenacious people to join Team Llamau. This is a pivotal role within a small team providing training, support and advice to colleagues who are using case management software. The role will enable colleagues to effectively access the system to ensure they have information at their fingertips to deliver support to the individuals we support. You will act as triage for all system queries, you will also be responsible for user profiles, training, permissions and password management. This role provides assistance to the Evaluation and Quality Assurance Manager and Data Analyst in the daily use of Llamau’s Business Intelligence software to analyse, present and export data. You will work with and provide assistance to the Data Analyst in the development and maintenance of data models and databases, extraction and reporting of data. You will be involved in the design, creation and distribution of surveys and the centralisation of data to demonstrate and evidence the impact service delivery is having on the lives of the people we support and the difference the organisation is making.