* Salary: £21,840 per annum (£12.00 per hour)
* Contract: Fixed Term for 12 Months
* Closing Date: 21 February 2025, 12:00
Hours: Full Time (35 hours per week).
Company Health Plan included.
ng2 Ltd is a wholly-owned subsidiary of ng homes, which is one of Scotland’s leading housing associations with a reputation for delivering excellent pro-active services. Since 2010, ng2 Ltd has developed an excellent track record for delivering a range of high-quality services for the housing association and delivering real and sustainable employment opportunities for local people.
We are looking to recruit a Customer Services Officer who will deliver a high-quality, excellent service to our tenants and customers in a Call Centre environment. The role involves assisting with clerical and admin duties, particularly in Repairs but across all Housing activities. The Customer Services Officer will provide a courteous, sensitive, and responsive service and deal with enquiries by telephone in line with our Customer Care Policy and target response times.
The successful candidate will be appointed on ng2 Ltd terms and conditions of employment. ng2 Ltd does not have a sick-pay scheme; however, a pension scheme is offered in line with auto-enrollment, and annual leave is a minimum of 28 days per annum, inclusive of public holidays.
If you wish to apply for this post, please download an application pack from the ng homes website. Alternatively, please contact Marion Gallacher on 0141 336 1310 for an application pack.
Completed application forms should be returned by email to hr@nghomes.net with the subject heading: Customer Services Officer.
If you are returning your application by post, please send it to: Marion Gallacher, Corporate Services Assistant, 50 Reidhouse Street, Glasgow, G21 4LS.
The closing date for receipt of completed applications is Friday 21 February 2025 at 12 noon.
Interviews will be held the week commencing 3 March 2025.
Applications received after this date/time will not be considered.
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