Job Description
We are seeking a passionate and hands on Veterinary Receptionist to join our growing team working across our Cleveleys and Blackpool Warbreck Vets for Pets practice.
This full-time position involves working across our Cleveleys and Blackpool Warbreck practices. The role requires 38 to 40 hours per week, typically over four days. Your schedule will be evenly divided between Cleveleys and Blackpool Warbreck, maintaining consistent shifts each week. Additionally, you will be required to work 1 in 8 weekends at our Blackpool Warbreck practice.
What Your Day Will Look Like:
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a clients visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
The attributes required
* You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
* Youll be proactive in supporting different areas of the practice, including assisting with cleaning duties when needed.
* Confidence in handling various client situations is essential, and your ability to build strong relationships with clients, pets, and the veterinary team will be crucial
* You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
* You are calm, attentive, and always focus on the clients needs.
* You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
* You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppys first visit to the vet.
* Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, excellent in-house development opportunities, allowing you to grow within the veterinary sector based on business and practice needs, pension, and holiday allowance. The salary for this role is from £12.98 per hour, depending on experience.
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, wed love to hear from you.
Location: FY5 3NG, FY2 0QX
Pets just see people. They arent biased and they dont discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience dont perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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