Main job roles include but are not limited to Working under the supervision of the Clinical Pharmacists and Clinicians in accordance with the agreed practice prescribing standard operating procedures. Be able to describe the ways patients may contact the practice regarding their health needs (Phone, letter, in person, online). Describe the roles and responsibilities of different clinicians in the primary care team. Request issue of an acute drug Request issue of a repeat drug Supporting in the delivery of 48-hour prescription turn around. Working with other members of prescribing team. Observe the process of clinical decision making and prescribing in GP, Nurse or Pharmacist consultations, understand the consent process for prescribing. Be able to describe circumstances when drugs may be issued as acute compared to repeat. Understand and perform checks related to repeat medicines requests from patients and take necessary actions before requesting issue of the drug. Be familiar with the process of the FP10 or EPS prescription after leaving the GP Surgery, and how to track it. Recommend cost effective strategies for supplying medicines in primary care. Understand the technical process of repeat dispensing via EPS. Identify patients who may be candidates for repeat dispensing. Initiate repeat dispensing after discussion and authorisation by a GP or Pharmacist. Initiate and continue repeat dispensing for dosette box patients Perform a medicines waste audit. (Pharm Tech/Pharmacist) Understand drug monitoring in accordance with shared care guidelines. Be able to record, suggest actions and implement learning from significant events. Reconcile medication changes from clinic letters, including medication safety checks. Reconcile medication changes from discharge summaries, including medication safety check, and clarification of any issues arising. Answer queries received from staff and secondary/ tertiary care as necessary Be familiar with the range of drugs held as stock in primary care, and in GP home visit bags. Be familiar with the ordering and receipt processes for drugs in primary care. Understand the role of the Medicines Optimisation Team Have observed, or discussed, with a CCG Technician the process used in bulk medication switches. Use reliable sources of information to act on medicines optimisation advice. Construct a medicines related search using the primary care IT system. Perform a personal interest medicines audit and present the results. Be able to discuss protocol managed changes with patients eg titration of levothyroxine. Develop a basic understanding of organisational change management theory as applied to medicines optimisation. Support clinical pharmacists in the delivery of clinical pharmacy services to people in care homes or in their own homes Monitor and encourage safe and cost-effective prescribing Help identify patients at risk of medicine use issues, including waste, safety and over-use Provide support to the administrative team with queries. Provide training and development to the administrative team Managing Tasks / Projects Ensuring tasks and duties are performed within clearly defined time quality standards Managing Information / Data Compiling and processing, supplying information and data to both internal and external contacts whilst ensuring confidentiality is maintained where appropriate. Communications High level of verbal and written communication skills Information sharing with other professionals Provide advice and support to patients and their relatives and carers as appropriate. Build good relationships with practices and other prescribers and healthcare professionals (e.g GPs, community pharmacists, district nurses etc.) to facilitate patient care. Communicate effectively with the patient, relatives, carers and all members of the healthcare team. Counsel patients appropriately upon medication issues and throughout their care, providing advice and written support where appropriate. Promote and enhance the reputation of IntraHealth Delivering a quality service Code of Conduct for Professional Group all staff members are required to work in accordance with their professional groups code of conduct. Be aware of and comply with employment legislation and codes of good practice. Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene. Report any significant events within the time frame set out in the company policy. Follow current local guidance with regard to medication alerts. Team Working Work as part of the practice team and wider team of healthcare professionals, fielding queries and offering advice. Support and help develop colleagues and other members of the community pharmacy team The post holder will be expected to work flexibly according to team / clinical needs Management of risk Health & Safety the post-holder must co-operate with Management in discharging its responsibilities under the Health & Safety at Work Act 1974 and take reasonable health and safety of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract. Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence Managing information Maintain appropriate records. Confidentiality During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff. In order to comply with the Data Protection Act 1998 you must not at any time use personal data held by IntraHealth or IntraHealth Pharmacy for any unauthorized purpose or disclosure such as data to a third party. Learning and Development Complete accredited course, to enable all aspects role delivery. Complete in-house training course and annual, mandatory training including peer review. Equality and Diversity You are at all times required to carry out your responsibilities with due regard to the IntraHealth Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with the company. Managing Tasks / Projects Ensuring tasks and duties are performed within clearly defined time quality standards Managing Information / Confidentiality and data protection Ensure all relevant information is handled appropriately in concordance with Information Governance guidelines.