Customer Assistant - Café - Belfast - 20 hrs temporary
Working Hours:
Monday: 13:00 - 17:00
Tuesday: 13:00 - 17:00
Wednesday: 13:00 - 17:00
Thursday: 13:00 - 17:00
Saturday: 13:00 - 17:00
Purpose:
* To deliver a great shopping experience for customers, prioritizing customer needs.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels effectively.
* Act as the voice of the customer to help improve services.
Key Accountabilities:
* Serve customers efficiently on the shop floor and at service points.
* Maintain presentation standards, availability, and cleanliness in the store.
* Utilize digital tools and communication channels effectively.
* Share feedback from customers and colleagues to enhance service.
* Support colleagues in building skills and confidence.
* Own personal learning and development through digital solutions.
* Understand daily sales targets, priorities, promotions, and selling opportunities.
* Possess strong product knowledge to sell and recommend products and services.
* Engage proactively with customers to understand their needs.
* Complete tasks efficiently and in line with SOPs.
* Minimize costs and waste through good practices.
* Follow safe and legal working practices.
Key Capabilities:
* Understand company operations, strategy, and personal role.
* Deliver excellent work with attention to detail.
* Act on feedback and seek it regularly.
* Set performance objectives in conjunction with the line manager.
* Plan and manage work efficiently to meet objectives.
* Challenge the status quo and ask questions to improve processes.
* Communicate clearly and simply with others.
* Manage reactions and share perspectives constructively.
* Cope well with change and recover quickly from challenges.
* Build positive relationships through active listening and connection.
Technical Skills/Experience:
* Contribute to store sales and cost control.
* Work across the store to ensure tasks are completed correctly and on time.
* Comprehensive knowledge of customer shopping channels.
* Good product knowledge and services across the store.
* Up-to-date knowledge of the commercial operation and best practices.
* Good digital capability and use of digital tools and applications.
* Understand customer needs and identify selling opportunities.
* Adapt to change effectively.
* Good knowledge of visual merchandising principles.
Key Relationships and Stakeholders:
* Customers
* Colleagues
* Store Leadership
* BIG
#J-18808-Ljbffr