Customer Service Advisor
Location: Poole, Dorset
Salary: £24,528 per annum + monthly bonus
Hours: Monday - Thursday 8.00am - 5.00pm, Friday 8.00am - 4.00pm
We are recruiting for a Customer Service Advisor to join a well-established business with offices located in Poole and Christchurch, Dorset.
If you currently perform well in a busy, friendly team where you all collaborate to deliver the best possible outcome for your customers, then this could be a great opportunity for you.
Main Responsibilities include:
1. Managing key customer accounts within the brands businesses.
2. Building strong working relationships with clients.
3. Answering expected level of incoming calls and handling customer enquiries methodically and professionally.
4. Cross selling products and promotions.
5. Processing customer purchase orders through the systems with accuracy and attention to detail.
6. Proactively calling customers to offer alternatives to out of stock products and resolve any low-level technical queries.
7. Communicating clearly with other departments to ensure customer orders and enquiries are fulfilled on time.
8. Recording details of all enquiries onto the Customer Services database and responding to product enquiries and complaints.
9. Solving customer queries and complaints as they arise, delivering great service levels.
10. Building relationships across the business to ensure the customer journey is seamless and the Sales, Warehouse, and Customer Service departments are always working together.
Skills/Experience Required:
1. A minimum of 12 months experience in a fast-paced customer service environment is essential.
2. Good general standard of education including Maths and English.
3. The ability to use Excel to a basic level.
4. The ability to communicate politely and effectively with internal and external clients in relation to product queries and issues.
5. Attention to detail to ensure that work is completed accurately and within standard operating procedures.
#J-18808-Ljbffr