Professional Services Assistant The Company The Cohens Group offer a friendly and trusted pharmacy service through our network of branches to local communities. The Cohens Group prides itself on customer service and offering a personalised service to everyone we work with. Brief Role Description This is a Head Office 'onsite role' offered on a permanent basis. You will be required to provide a full administrative support service to the Superintendents team within the Operations Department for head office & pharmacies across the group. You will provide excellent customer service, and work to high standards meeting individual, team and Company objectives. You will aid in the smooth running of Head Office and the Company by following Company procedures in all areas to the prescribed requirements. To be proactive in addressing the needs of the business. The working hours are Monday to Friday 9am - 5.30pm, with a 60-minute unpaid lunch. Key Responsibilities To liaise with the Superintendents team to coordinate all current project activities To assist the Superintendents team with general administration support To liaise with staff in our network of 209 pharmacy branches in relation to the current projects To break down projects into objective completable tasks To update workflows To prepare and provide documentation to internal teams To attend meetings, take minutes and record decisions (e.g. assigned tasks and next steps) To monitor project progress and highlight potential issues To measure and report on project performance To demonstrate excellent customer service skills with internal & external customers, liaising with thirdparties as required To be a key member of the Operations team, responsible for providing an excellent service for the customers of our pharmacy services To assist the Operations team with ad-hoc administrative tasks Knowledge, Skills, Experience and Qualifications Required Essential Previous experience working as an administrator in a busy office environment and juggling lots of tasks is required. Excellent telephone manner Professional demeanour Good interpersonal skills; rapport building, customer service, listening skills Good time management and organisational skills Good problem-solving skills using your own initiative Ability to prioritise and multitask Proficient in Microsoft Office The ability to work to tight deadlines Desirable Full driving licence Experience working in a fast-paced environment where no day is the same Rewards Here at Cohens, we are proud to offer each of our team members with great rewards and benefits. If successful, benefits for you could include: £25,000.00 Annual Salary Discretionary bonus scheme 4 weeks paid holiday, plus statutory holidays, which increases each year after 6 years service to a max of 5 weeks paid holiday, plus statutory holidays Pension contributions 20% Staff discount EAP provided by Bupa Onsite Free Head Office Carpark (first come, first served) If you think this role is right for you, please apply, we would love to have you as part of the Cohens Family. We are passionate about equal opportunities and welcome a broad diversity of talent to apply. ADZN1_UKTJ