Job Description
We have an excellent opportunity for a Customer Service Agent to join a large pensions provider in Liverpool city centre assisting customers with day to day enquires regarding their pension account. \n\n Role Summary\n As a Customer Service Agent, you will be supporting pension account holders with day-to-day queries regarding their account and pension. You will handle up to 40 calls a day from valued customers and work to provide a positive experience with first time resolution. The role will be working full time from the company’s office in Liverpool where you will benefit from onsite training with a welcoming team.\n \nWhat you’ll be doing as a Customer Service Agent:\n\nHandle inbound calls to resolve queries at first contact.\nTake ownership of issues and see them through to resolution.\nPay attention and ensure that all requests are acted upon, and all details are accurately recorded.\nRecognise when a customer needs to be assisted further by a senior colleague and escalate accordingly.\nBe willing to attend and participate in any training that is offered to you, to include up skills, external training, and regulatory training.\nParticipate in team huddles.\nWhat we’re looking for in a Customer Service Agent:\n\nExperience working in a customer service call centre environment.\nExperience supporting those who are vulnerable.\nCan demonstrate patience, empathy and compassion when required.\nHave good listening & communication skills.\nHave the ability to remain calm and professional in difficult and challenging situations.\nListen to your customer (their expressions, behaviour and words used) to help identity when they are dissatisfied.\nCan be flexible when required.\nCore hours: Monday - Friday between 9am - 5pm\nLocation: Liverpool City centre.
Full time in office.\nTraining: Provided for the first few weeks.\nPay: £150 per day via Umbrella\n\nThough the contract is until the end of November initially there is opportunity for this to extend further into 2025.\n \nThis is not a sales role.\n \nTo apply for this role, please click apply online and upload an updated copy of your CV. \n\n Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. \n\n We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. \n\n To help you stay safe in your job search we will never ask for your bank details at the application stage.\n\nCandidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application.
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