Job Summary/Introduction
Insurance Advisor (Renewals) - Customer service
Salary: £24,000 - £27,000 per annum (Negotiable dependant on experience) + Bonus
Location: Glasgow
Office based, Monday to Friday 09.00am – 17.00pm
Job Description
We are seeking a dedicated and enthusiastic renewals advisor to join our dynamic team. This job offers an excellent opportunity to work in a fast-paced environment, providing top-notch customer service and administrative support related to insurance needs. The successful candidate will be responsible for ensuring the best possible customer journey, adhering to company and FCA rules and guidelines.
* Competitive salary range of £24,000 - £27,000 per annum + Bonus
* Opportunity to work in a motor insurance provider
* Dynamic and supportive work environment
* Monday to Friday working hours (09.00am – 17.00pm) – Closed on all bank holidays
* Glasgow, office based, free parking
What you'll do:
* Provide an excellent level of customer service (dealing with queries and administering policies) as a Renewal & Service Advisor offering support via the full range of products provided.
* To provide a friendly and efficient service notifying customers of all relevant information complying with the company and FCA requirement.
* Plan and process renewals to efficiently control your own, and others within the teams, workload ensuring individual and company service standards are achieved.
* Plan and process mid-term adjustments and customer service queries to efficiently control your own, and others within the teams, workload ensuring individual and company service standards are achieved.
* To achieve objectives of individual and team goals and to contribute to the team developing effective relationships internally and externally.
* Make a positive input into the team effectiveness, suggesting improvements to work systems and processes.
What you bring to the job:
* Ideally customer service experience in the insurance industry, preferably motor.
* Renewals, sales or retention's background within insurance (Life, motor etc).
* Self-motivation and ability to work independently.
* Excellent organisational and time-management skills.
* Exceptional oral and written communication skills.
* Proficiency in IT.
If you’re interested in this job opportunity, apply online today.
About the job
Contract Type: FULL_TIME
Specialism: Business Support
Focus: Customer Service
Industry: Call Centre and Customer Service
Workplace Type: Hybrid
Experience Level: Associate
Location: Glasgow
Salary: £24,000 - £27,000 per annum + Performance bonus
Job Reference: HWKASH-75BCADF3
Date posted: 23 December 2024
Consultant: Tom Halsall
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