My client is a well-established manufacturing company based in Burnley. They specialise in quality precision pressed components and are a leading supplier of engineering subcontract services across the UK. They are renowned in their field for excellent service. Their team are looking for a dedicated customer service assistant, who can develop accounts and gain new business with experience in social media and marketing. The ideal candidate will bring a fresh approach to their social media presence and deliver excellent customer care through various channels, including; website, email and telephone. Job Type: Full-time Pay- £26,000 Schedule: Monday-Thursday 08:30- 16:45 Friday 08:30-13:30 (36 hours p/w) Responsibilities: Proactive approach to customer requirements Handling both incoming and outbound calls for customers Assist with developing and maintaining their social media account General marketing duties Identify customer needs and expectations Work closely with management to ensure orders are fulfilled on time Assist with the day-to-day office duties Skills Required: Excellent communication skills both written and verbal Organised and professional in manner A desire to deliver exceptional customer service Remain calm under pressure Creative approach to determining problems and finding solutions Ability to work on own initiative A keen eye for quality and enthusiasm to get the job done correctly Good IT Skills including using excel Ability to multi-task while navigating tight deadlines Highly organised and enthusiastic A team player Qualifications Required: English, Maths and ICT- GCSE or equivalent Benefits: Varied role Fulfilling and friendly work environment Statutory holiday pay Statutory sick pay Experience: Customer service 2 years (required) Administration 1 Year (required) Social Media development (desired) Work Location: In person If you are looking for a role with a range of responsibilities and a rewarding feeling, I encourage you to apply for this role