Location: Venue-based – Most of your time will be spent in our venue on Bristol Harbourside interacting directly with clients. Department: Operations Report to : Venue Hire Department Manager Responsible for : N/A Salary: £13.89 per hour with an uplift to £14.46 when managing an out of hours event. Contract: Permanent Working hours: 60 hours per month Our mission Our aim is to connect and empower people through sharing creative experiences which celebrate unknowns in science. Our work as a charity is driven by five key pledges: _Cultivate Curiosity _Include Everyone _Open Up Science _Sustainable Futures _Build Resilience You can find out more about these in our Manifesto. About the role As the Event Manager, you’ll be responsible for the management of events liaising with client in the lead up as well as managing the live event. This role will be rota based to meet the demands of the department. Contracted hours will be of an ad hoc nature with the majority of hours being at evenings and weekends. There will be office time allocated each month to ensure client support in the lead up to the event. There is the opportunity to pick up hours above your contracted hours when the events team is busy. About the team With a wide range of venues and spaces including the Rosalind Franklin Room on the top floor with terraces overlooking the city, a Planetarium, two floors of exhibition spaces and Millennium Square, we can host a huge variety of events including conferences, drinks receptions, parties, weddings, festivals, educational talks, private shows and awards ceremonies. The Venue Hire team manage all external event bookings in We The Curious working closely with other teams to ensure the smooth coordination and delivery of live events across the site. Income from event bookings is one of the ways we raise income as a charity. About We The Curious We The Curious is an educational charity and South West England's leading science centre. We produce experiences that bring people together to play, get creative with science and explore different ideas. We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing. We are progressive, inquisitive, collaborative, playful and creative. What will you do in this role? Role specific responsibilities Delivering events with the flexibility to work early mornings, late evenings and weekends, taking responsibility for operations of the building outside of normal operating hours(managing fire evacuation, Health and Safety procedure, safeguarding and liaising with emergency services when required). Liaising with clients frequently in the lead up to their events to provide advice and to ensure that all requirements are understood and documented. Ensuring that event spaces are set-up, clean and tidy with an eye for detail with a hands-on approach to any physical tasks. Providing excellent customer service, empathising with client’s frustrations solving problems effectively, adapting to changing circumstances and working under pressure. Collaborating and communicating effectively with other teams & suppliers to ensure that each event is smooth running from start to finish. Managing and co-ordinating event support staff during live events, set ups and breakdowns. Support the operational needs of the department, ensuring that we have the resources available to deliver high quality events. Collate client feedback and debrief with the team to enhance the offer and understand guests needs. Ensure that the administration for each event is completed accurately and efficiently, including extras invoicing and chasing any outstanding accounts. In quieter operational times you may be asked to respond to venue hire enquiries and bookings ensuring that they are fielded professionally and efficiently. General responsibilities Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive. Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer. Promote charity messaging across your area of work wherever possible, with support from the Development and Marketing teams. General responsibility for departmental compliance with GDPR. Support the rest of the Operations team with projects when required. What we're looking for from you Experience of working in a fast-moving events environment. Experience in a client facing role and passionate about customer service. Experience of leading a team and passionate about getting the most out of people. You are highly organised and are able to multitask and prioritise in a busy role. You have excellent written, verbal and interpersonal communication skills. You have the ability to absorb information and pick up systems confidently and quickly.• Ability to think on your feet and provide solutions during live events. Desirable - Administration experience, ideally in a sales or events environment. Application process Deadline for applications : Sunday 29th September Interview date(s) and location : Tuesday 15th and Wednesday 16th October Start date: October/November depending on notice period If you would like to apply, please complete the application form. It contains questions designed to assess your interest in and suitability for the role. Please don't send in CVs or cover letters as we don't review them. If you are invited for an interview, we'll send you the questions that you'll be asked beforehand so that you have time to prepare. If you have any particular needs or requirements, please do let us know so that we can make the required adjustments. If you would like to talk about the role or the application process, please email [email protected] Support during the process We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. We want to work with you to ensure the recruitment process is accessible for you. If you are disabled, neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you. You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as a staff member, and we’ll work with you to make sure you have the adjustments you need to succeed in your role. Examples of adjustments could include: _providing alternative formats at every stage _options to apply _extra time for tasks _providing some extra information about what to expect _office orientation before an in-person interview. Including everyone We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us. We welcome applications from people of all lived experiences and particularly those that are not well represented in the science centre sector. By not well represented we mean people with lived experience including but not limited to: _African and African-Caribbean heritage _South Asian and East Asian heritage _Global Majority _Disabled _Neurodivergent _Visually Impaired _Deaf community _LGBTQIA and/or non-binary _Working class background _Didn’t go to university or first in your immediate family to attend University Working with us We value the people that work with us. Our staff have access to the following: Wellbeing & support _Flexible working _Hybrid working _Mental Health First Aiders _Confidential advice & counselling through the Employee Support Programme _Free flu jabs Leave _28 days holiday including bank holidays (all pro-rata). Facilities & discounts _Free entry to the venue at any time with up to four guests, plus 12 additional entry tickets per calendar year to give away. _15% off in the We The Curious café _20% off in our shop _Range of discounts with local businesses and free entry to other local attractions. _Free parking _Secure cycle storage Pension _We offer a pension scheme with 5% company contributions. Death in service benefit of four times your annual salary. New Parent Policy We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a none gendered approach to Maternity and Paternity, re-branded as our “New Parent Policy”. There are eligibility criteria and terms and conditions but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take one year off work, and we’ll pay your full salary for the first five months.