Job Description: We are looking for a Customer Service Advisor to join our dynamic team. This role is ideal for someone with strong communication skills, a passion for customer satisfaction, and experience in a manufacturing or commercial setting. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless customer experience. Key Responsibilities: Handle customer inquiries and complaints professionally via phone, email, and chat. Build and maintain strong customer relationships, ensuring high satisfaction. Provide product and service information while identifying customer needs. Process orders, returns, and warranty claims efficiently. Work closely with internal teams to resolve customer issues and provide solutions. Maintain accurate records of customer interactions using CRM systems. Use Excel and reporting tools to track customer interactions and trends. Ensure compliance with company policies and service standards. Work one Saturday per month on a rotating schedule. Requirements: Previous experience in a customer service role, ideally in manufacturing or a commercial setting. Strong call-handling skills and the confidence to manage customer queries effectively. Ability to build rapport quickly and maintain positive relationships. Good working knowledge of Microsoft Excel and ability to create reports. Highly organized with the ability to prioritize multiple tasks efficiently. A proactive problem-solver with strong attention to detail. Ability to work both independently and as part of a team. Desirable Skills & Benefits: Experience using CRM systems for customer interactions. Strong written communication skills for email correspondence. Understanding of order processing and logistics in a commercial environment. Enhanced pension scheme for long-term financial security. Private health scheme to support your well-being. Employee discount scheme on products and services. Annual pay reviews and profit-related pay to reward your contributions. Unlock your potential through training and growth opportunities. If you are a customer-focused professional looking for a rewarding role with excellent benefits, apply today