Head of Client Services,
Surrey, hybrid (2days a week onsite)
£55,000 - £75,000
A Digital agency of mine based in Surrey is looking for a person to take on the role of Head of Client Services to join their team.
You will be coming onboard to lead their client services team and be the direct point of contact who sits between the digital team and the end clients, you should be someone who loves working with people, a great communicator and ability to problem solve, whilst creating long term relationships.
Key Responsibilities:
* Lead and inspire the client services team to ensure they’re providing top-tier service to clients.
* Be the main point of contact between our digital team and clients, making sure communication is smooth and effective.
* Manage and nurture client relationships to foster long-term partnerships.
* Oversee client strategy, project delivery, and ensure projects are executed on time and to the highest standards.
* Report on client service performance, provide insights, and find areas for continuous improvement.
* Use your problem-solving skills to address any client issues and ensure solutions are delivered promptly.
* Lead by example, motivating and coaching your team to hit both individual and team goals.
Key Skills & Experience:
* Proven experience in a Head of Client Services role, ideally within a digital agency.
* Solid background in B2B marketing and client strategy & delivery.
* Experience managing and leading teams with a focus on performance and development.
* Strong reporting and analytics skills, with the ability to translate data into actionable insights.
* Excellent communication skills, both with clients and internal teams.
* A natural problem-solver who can think on your feet and handle challenging situations with ease.
If You’re Looking For:
* A role where you can make an impact and take your career to the next level.
* A dynamic and supportive work environment in a growing digital agency.
* To work with a talented team, building relationships with exciting clients.
If you are looking for work and have a background in client services within a digital agency, please get in touch with your CV.