Summary
Hull City Council’s East Locality Centre are looking to appoint a Level 3 Business Administration Apprentice to join their team. The role is to support social work administrators/ coordinators in their day-to-day tasks, including recording sensitive and highly confidential information on their bespoke system.
Wage
£14,526.20 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday including 1 day for off-the-job training (shifts to be confirmed).
37 hours a week
Possible start date
Monday 21 April
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
The apprentice will be expected to undertake a range of the following:
* Arranging and documenting meetings
* Answering calls in a polite and professional manner
* Dealing with members of the public on a daily basis
* Raising orders and processing invoices
* Updating Liquid Logic (Database)
* Arranging contacts, interpreters and transport
* Filing documents
* Collating data
Where you’ll work
East Family Resource Centre
87 Preston Road
Hull
HU9 3RN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
KINGSTON UPON HULL CITY COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Desirable qualifications
GCSE or equivalent in:
* English and Maths (grade A-C / 7-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Team working
* Initiative
* Punctual and reliable
* Self-motivated
Other requirements
- Must have a sensible approach to handling sensitive and confidential information - Applicants must be motivated to work in a fast-paced environment - Please check your grammar and spelling before submitting your application form - You must be committed to completing the apprenticeship - The wage for this role will be paid monthly