General Manager - Exeter
Salary: Up to 50,000 per annum
Hours: 40 hours per week
Role Overview:
As the General Manager, you will play a pivotal role in overseeing all aspects of our operations. You will be responsible for managing client and contractual relationships in a commercial manner, ensuring compliance with company policies.
Key Responsibilities:
* Lead and drive the strategy of growth and retention of new and existing business in each sector through leading the development of long-term account plans, including a rolling lifecycle review process.
* Drive the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contracts.
* Implement senior client review processes to identify additional sales/service opportunities.
* Communicate strategy to the team and ensure that improvements are implemented to maximize performance and customer satisfaction.
* Develop and maintain relationships with internal and external stakeholders.
* Provide operational insight alongside strategic marketing plans to grow sales/services and deliver customer satisfaction.
* Ensure purchasing complies with Compass Group UK & Ireland policies.
* Manage labour costs above budget to clients through policies in place.
* Challenge and continually review labour structures and ratios.
* Review trends and adjust consumable budgets accordingly.
Who You Are:
* Leadership: Proven track record of strong leadership and change management.
* Client Management: Experience of managing challenging clients.
* Corporate Alignment: Aligns resources to the business.
* Results Orientation: Improves performance.
* Responding to Customers: Understands underlying concerns.
* Integrity: Acts on values when it is not easy to do so.
* Working Together for the Business: Promotes team effectiveness.
* Holding Others Accountable: Monitors performance.
* Strong Communication: Creates a site communication strategy.
* Senior management experience in Facilities Management.
* Senior management experience leading and inspiring operational teams to deliver results.
* Led the implementation of change programmes to deliver operational benefits.
* Experience of working within brand guidelines to deliver results.
* Experience in highly commercial and price-sensitive markets.
* Excellent communication and presentation skills.
* Fully conversant with current Health and Safety and food safety regulations.
* Experience in the application of risk management, analysis, and reduction.
* Managed senior level third-party relationships.
About Us:
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyones talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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