We are recruiting for Urgent & Emergency Care Senior Clerical Officers who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly, and patient-focused service to patients attending our Urgent Treatment Centre and supporting the Emergency Department.
This role forms part of a fixed rota providing cover including weekends and 365 days a year. You will need to be able to work days, evenings, weekends, and Bank Holidays, including Christmas and New Year. You will be compensated in enhancements to your pay due to the hours required for this role.
If you are a dynamic, friendly, and adaptable personality who enjoys diversity, this could be the role for you. We are proud to support our staff with their personal and professional development and take pride in the encouragement and growth of our staff.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Key Responsibilities:
1. To process all enquiries politely and efficiently, displaying empathy when answering queries at the reception desk or over the telephone.
2. To deal with enquiries from Police and other external agencies concerning missing people by searching for details on the hospital database whilst always maintaining confidentiality.
3. To ensure that all administrative duties are carried out in a professional, accurate, and efficient manner.
4. Responsible for providing a customer-oriented reception service and clerical support to the clinical team in the Emergency Department, including accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.
5. To alert clinical staff if you notice a patient looking distraught or unwell needing urgent medical attention and to activate the emergency alarm where necessary.
6. To recognise the legality of patient documentation and always maintain patient confidentiality.
We Run The Following Hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability or a life event, such as menopause, please let us know so that we can consider your application fairly and get the best out of you during the selection process.
We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns, and we are committed to listening and considering all requests. Such requests will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
For further details / informal visits contact: Name: Sophie Ross Job title: UEC Operational Coordinator Email address: sophie.ross25@nhs.net Telephone number: 07721859848 #J-18808-Ljbffr