Company Overview Founded in 2015, nChain initially focused purely on the research and development needed to drive enterprise application of the nascent blockchain technology. In 2019, bespoke solutions and commercial applications were offered to clients to serve their data integrity needs. Today, nChain offers a suite of commercial products and services, leveraged by our portfolio of over 250 patent-pending or granted inventions. The group’s technology platform Kensei provides seamless access to commercial blockchain infrastructure and applications, reducing the need for organisations to undertake complex development work or develop in-house blockchain expertise. At nChain we believe that the world can trust in the data upon which it relies. Our purpose is to mitigate reliance on unreliable data and to enable our customers to focus on generating new value streams. Visit www.nchain.com for more information. Company Culture nChain group has offices in Switzerland, United Kingdom, and Slovenia, with a current workforce of over 200 people, focusing on 3 key areas: professional services, research, and development of enterprise-driven solutions. Our open-plan offices enable our people to work with some of the greatest minds in the industry. We are a market leading company, with backgrounds spanning across the globe, ever-growing through new initiatives and ideas. We're fast-growing, diverse, and fun-loving. Join us and find your edge. What We Look For We are looking for smart people who are able to work quickly with highly skilled peers. Our team is small and distributed but very high functioning. We need people who can self-start and solve problems on their own. They also need to collaborate with both internal and community stakeholders, while being an active team member in all stages of the development process as we work towards a shared vision. They need to participate in the requirements review and give valuable feedback to the business. What We Offer We are offering a competitive salary including but not limited to the below benefits. • Defined contribution pension scheme with employer contributions of up to 5% • Private medical insurance including dependants • Death in service • Investment into Bitcoin SV (BSV) • 25 days of holidays plus public holidays • Agile working environment • Business Travel Insurance A Quick Overview (IT Support Analyst) We are looking for an enthusiastic individual with a passion for IT, for the role of the IT Desktop Support Analyst. Reporting to the Senior Support Analyst you will be a part of the IT Support team, providing technical support and ensuring the smooth running of all IT systems. The IT support team is the central point of contact for all IT related request and problems, so the role will include interreacting with colleagues from across the business, you must be comfortable communicating technical issues to colleagues with a variety of backgrounds and technical knowledge. You will be solving technical problems of different types, some easier than others and will need to figure out exactly what the problem is and come up with a plan for resolving the problem. Our aim is that IT support request and problems are managed effectively and responded to in a timely, achieving customer satisfaction and continuous service delivery. While finding the balance in enforcing policies to promote data security and best practice. Responsibilities To assist and manage staff’s IT request and problems through a Service Desk. Provide support in person to staff within the office. Provide telephone and email support to staff working remotely. Record and document problems and request into Service Desk. Set up new user’s accounts and close off accounts of leavers. Set up equipment for new users and visitors. Collect and reclaim equipment from leavers. Maintain and update Inventory Maintain, update, and create documentation for IT support team and staff. Keep systems up to date through regular managed updates. Monitor networking equipment and servers. Assist with Servers, LAN/WAN technologies, software, networks, virus protection and more. May occasionally lift and carry boxes of supplies and/or equipment. Taking an active role in staff training. Engage in training opportunities to further develop skills and knowledge in key areas. Maintain our high standards particularly regarding user communications and response times. Being part of a rota doing 1 week on-call out of hours and 1 week back shift (15.00-23.00) once every 6 weeks. Qualifications and Requirements 3-4 years of previous experience as a help desk technician, computer technician, or IT support analyst. Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics. Desired, degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred Desired, CompTIA A, CompTIA Net certification or any other related IT professional certification Desired, knowledge and interest of bitcoin/blockchain Previous experience as a help desk technician, computer technician, or IT support analyst. The following are required: Support of Microsoft Windows 7,8 and 10 Support of Microsoft Office and general desktop/application Support. Desktop PC/Laptop installation/Mobile configuration. Microsoft Active Directory. Have Experience with Microsoft Exchange 2007 or 2010 or 365. Basic networking knowledge of switches, routers, firewalls, TCP/IP. Cabling and moving hardware. Patching. Peripherals support including Printers. AV support. Maintaining accurate records. Hardware and software procurement. Managing stock levels The following are desirable: Some support experience of Microsoft Windows Servers. System patching. Some experience with Apple Mac OS. Some experience with Linux OS. Virtual Desktop Infrastructure. vMware or Nutanix. Desired, Cisco Call manager experience. Desired, some Cisco networking experience. Desired, some firewall experience and understanding. Experience with Cloud infrastructure, AWS, Azure, GCP Licence and support agreement renewals. Liaising with external clients and third-party service providers. nChain is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.