Account Manager Smart Solutions | Permanent | Cannock Smart Solutions are seeking a dedicated Account Manager to oversee the recruitment, compliance, performance, and payroll of our agency's flexible workforce. In this role, you will be responsible for ensuring seamless service delivery by managing our team on-site and maintaining strong relationships with the client. You will also work closely with the client to ensure their needs are met and exceed expectations, delivering outstanding service at all times. Who are Smart Solutions? Smart Solutions- part of BGi- is a leading provider of recruitment solutions within the industrial sector. We are committed to delivering exceptional service to both clients and candidates. With a focus on building long-term relationships and understanding the unique needs of each individual, we pride ourselves on our consultative approach and dedication to excellence. Overview You will support the smooth running of the facilities. Building and maintaining excellent relationships with the client, ensuring outstanding service delivery Managing the onsite flexible workforce, including staff rota’s, sickness, holiday and processing timesheets. Recruiting flexible workers and managing a pool of candidates to ensure the plant is fully staffed at all times. Completing weekly payroll Carry out onsite inductions when required. Manage compliance and employee records. Ensure internal and external customer satisfaction and to uphold the Company’s reputation for excellent service and compliance At Smart Solutions, we understand that our people are the backbone of our business and deserve to be rewarded for their hard work. We believe in celebrating successes properly and motivating you to be the best. So, in addition to a competitive basic salary, we offer the following perks, benefits, and workplace principles that we operate within Some of the Benefits we offer: Base Salary; £27,810 P/A On-call Allowance- £1000 P/A Comprehensive Medical Cash Plan for your peace of mind– including Health Screening, dental cover, optical, chiropractor and much more Discounts off Holistic wellbeing featuring alternative therapies, treatments, and counseling. Join us in our mission to make a positive impact - we plant a tree for every new team member. Welcome to EmployTREE Access to a 24-hour EAP Advice line & CBT support. Celebrate success at our exclusive Company Award Events, held at surprise locations each year Enjoy discounted gym memberships and more perks to keep you motivated and healthy. Life Assurance High Street Rewards, Vouchers and Cashback 33 Days Annual Leave- Length of service scheme-Earn extra days annual leave for length of service/ awards & recognition Training & Fully Mapped Development Plan & Accredited training courses Corporate Charity Days off- paid time to help your local charity Skills & Experience Required Agency recruitment experience essential. Proven track record of success in meeting and exceeding recruitment targets. Strong networking and relationship-building skills, with the ability to engage with high-level stakeholders. Excellent communication skills, both written and verbal. Self-motivated and results-oriented, with a proactive approach to problem-solving. Ability to thrive in a fast-paced and target-driven environment. Relevant industry knowledge and understanding of market trends Bright Group International (BGI) are parent brand for a number of global talent & technology companies, serving a varied group of customers from Waste & Recycling to Artificial Intelligence. As an international multi-brand group, we build careers, futures, and business communities where diversity, innovation, and growth are at the heart of everything.