Summary
A opportunity to work in the Bluebird Care office as Business Administrator, with the chance to get involved in the Marketing and Social media of the organisation too. A mixed and interesting role, for the right candidate to grow and progress with the business!
Wage
£14,526.20 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday, 8.30am - 5.00pm
37 hours a week
Possible start date
Monday 28 April
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Purpose of role:
* To provide efficient administrative support to the Bluebird Care team, enabling our customers to receive high quality homecare services
Duties:
* Provide general administrative support to the office team and care assistants. Carry out administrative tasks as directed
* Maintain accurate and up to date computerised and hard copy records, for example, staff and customer files. Photocopy and file documents accurately and efficiently
* Prepare new customer information packs and distribute these as required
* Answer telephone and face to face enquiries in a professional and respectful manner. Communicate with customers and their chosen representatives regarding their care and support needs, taking account of different communication needs and levels of understanding
* Attend meetings where requested, take and distribute accurate notes within a reasonable time
* Produce copies of care assistant contracts and handbooks. Keep sufficient supplies of ID badges and produce the badges for each care assistant
* Maintain the stock of uniform, PPE (personal protective equipment) and other necessary supplies. Re-order supplies and keep records of items issued and returned
* Manage petty cash and keep a record of stock levels for refreshments and cleaning products, replenishing as necessary
* Assist the registered manager with quality assurance checks Carry out competitor analysis (such as mystery shopping) under guidance from the registered manager
* Prepare training rooms before each training session – provide refreshments if requested
* Collect post and take outgoing post to the drop off point as and when required
* Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times
* Keep all information about customers and their families secure and confidential except where Bluebird Care policy requires you to share information to protect the interests of our customers
* Share good news stories and blog content on social media sites for the company
* Putting together a newsletter for the organisation, sharing good news stories and articles of interest for service users
* Manage and update the social media platforms for the company
* Research on upcoming events
* Developing and updating website information
Where you’ll work
3 MILLENIUM COURT
BUNTESFORD PARK ROAD
BROMSGROVE
B60 3DX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
INDEPENDENT TRAINING SERVICES LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3 Apprenticeship Standard:
* Full on the job training provided by the employer
* 6 hours per week allocated, protected learning time where you will compete assignments, revision, job shadowing, online training sessions and 1:1 support meeting with your tutor/training provider
* Completed onsite
* No day release required
Requirements
Desirable qualifications
GCSE in:
* English and Maths (grade Grade 4 - 9 (A - C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience