Beauty Advisor (Skincare), Full Time - White City
Location: Westfield (White City, London)
Type of contract: Full Time (40h), Permanent
The opportunity:
At Sephora, we're more than just a beauty retailer - we're a vibrant hub of innovation and self-expression. Our stores are filled with the latest skincare, makeup, and fragrance products, all curated to inspire our customers to explore their unique beauty. Join our dynamic team and be part of a culture that celebrates individuality, creativity, and exceptional customer experiences every day.
Key Responsibilities:
1. Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized product recommendations and advice, taking into consideration individual skin type, tone, needs, and desired look.
2. Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Have an in-depth understanding of the features and benefits of different makeup, skincare, and fragrance brands.
3. Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program.
4. Visual Merchandising: Assist in maintaining an organized and visually appealing makeup, skincare, and fragrance section. Ensure shelves are stocked with an appropriate quantity of products at all times.
5. Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times.
6. Team Collaboration: Collaborate with the store team to create a positive and inclusive work environment.
7. Operations: Assist at the cash desk when asked to, ensuring a positive customer experience.
Skills:
1. Proven experience as a beauty advisor, preferably in a retail/customer experience focused environment.
2. Extensive knowledge of makeup, skincare, and fragrance products, techniques, applications, and industry trends.
3. Strong interpersonal and communication skills, with the ability to build rapport and connect with customers.
4. Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
5. Professional appearance with a passion for the beauty industry.
6. Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
7. Ability to work flexible hours, including evenings, weekends, and holidays, as required.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
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