The following are the core responsibilities of the Operations Manager. The Operations Manager is responsible for:
1. Supporting the Practice Manager and Deputy Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
2. Providing leadership and guidance to the Reception and Admin team adhering to policy and procedure.
3. Creating staff rotas and ensuring the practice Reception Team has adequate cover at all times.
4. Ensuring annual leave and sickness is documented and managed appropriately and that the practice has adequate cover.
5. Creating room rotas ensuring clinicians have an appropriate allocated space for their session.
6. Attending and minuting practice meetings as required.
7. Ensuring servicing and maintenance requirements are met and documentation is up to date and accurate.
8. Managing practice fire safety and legionella requirements.
9. Overseeing the administrative elements of QOF, liaising with GPs, nursing staff, and administrators.
10. Implementing systems to ensure compliance with CQC regulations and standards.
11. Ensuring the reception team has followed an induction program and are compliant with training.
12. Conducting staff appraisals, supervision, and probationary reviews and supporting disciplinary procedures.
13. Undertaking RA sponsor training for smart card management.
14. Managing our digital platform and ensuring patients are booked and signposted appropriately.
15. Being able to cover all areas of the reception role.
16. Supporting staff to reach their full potential and identifying training needs.
17. Actively encouraging and promoting the use of patient online service.
18. Any other duties as required.
In addition to the primary responsibilities, the Operations Manager ensures all staff are aware of the management of the premises, including health and safety aspects, and undertakes risk assessments and mandatory training as required. Supports the practice team to reach QOF targets (supported by the Lead Nurse and Deputy Practice Manager). Supports the practice and management team with continuous improvement and change initiatives.
There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
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