Are you passionate about hospitality? Do you thrive in providing exceptional service and ensuring guest satisfaction even during the late hours? If so, we have the perfect opportunity for you!
Our hotel, voco Belfast an IHG Hotel part of The iNUA Collection is now looking for a dedicated and experienced Night Operations Manager to join our team & add to our thriving leadership team.
As a prestigious member of The iNUA Collection, we uphold the highest standards of hospitality, ensuring each guest experiences a memorable stay & you will be a key member of the leadership team ensuring that we achieve this.
Your day to day includes:
* Oversee all overnight operations, ensuring smooth and efficient functioning of the hotel.
* Welcome guests upon arrival during late hours, providing a warm and hospitable atmosphere.
* Manage the front desk and handle guest inquiries, requests, and check-ins/check-outs.
* Supervise the night team, providing guidance and support as needed.
* Ensure security protocols are followed and maintain a safe environment for guests and colleagues.
* Handle any guest complaints or issues effectively and professionally.
* Conduct nightly audits and reports to ensure accuracy and compliance.
* Oversee the nightly Food & Beverage operations & ensure success for the day ahead.
You will have:
* Previous experience in a hotel night management role preferred.
* Excellent communication and customer service skills.
* Strong leadership abilities with the capacity to manage a team effectively.
* Ability to handle multiple tasks efficiently in a fast-paced environment.
* Flexibility to work overnight shifts, including weekends and holidays.
* Knowledge of hotel operations and hospitality industry standards.
Joining The iNUA Collection means becoming a part of a dynamic team dedicated to excellence in hospitality. We offer competitive compensation and benefits, as well as opportunities for career growth and development within our renowned collection of hotels.
For your commitment to us we offer-
* Life Assurance
* Enhanced Pension Contributions
* Discounted accommodation across IHG Hotels - WORLDWIDE
* Discounted accommodation & friends & family rates across the iNUA Collection
* Access to our Employee Assistance programme
* Opportunities to upskill with Inspiro our apprentice partner
* Employee of the month
* Employee of the year
If you are ready to embark on a rewarding career journey with us, we'd love to hear from you!
You must be eligible to work in the UK to be considered for this role
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