Our client is looking for a Commercial Service Manager to join a global market leader in Mechanical & Electrical engineering, specializing in Low Temperature cooling technology.
Since its incorporation in 1983, the UK office, situated in Hampshire, employs 23 staff with a turnover of £32m. The company has experienced stable growth through recent economic climates, and its ambitious plans for further growth present an opportunity for a Commercial Service Manager to join the team.
As the Commercial Service Manager, you will lead the Company's Service Department, managing customer interactions and setting out service processes in line with sister service centres in the group, while applying local regulations and customer expectations.
Primary Responsibilities:
* Maintain service orders, revenue, and margins in line with budgets, providing timely summaries and updates to the MD and Operations Manager.
* Develop and implement service policies and procedures.
* Promote service as a product and develop methods for expansion of the Service business within UK territories.
* Meet annual targets for spares orders, revenue, and gross margin.
* Ensure compliance with ISO Quality Service Policies, Procedures, and Safe Working Practices.
* Carry out after-sales service where required and provide technical support and service training to agents and customers.
* Develop and maintain equipment resource requirements for the UK.
* Ensure all systems and procedures for Service meet UK and European standards.
* Develop and implement training programmes for Service engineers/technicians and Service Administrators.
* Communicate effectively with key leadership groups.
* Possess a previous background in Mechanical and Electrical engineering.
* Demonstrate a proven track record within a service organization.
* Exhibit advanced skills in Microsoft Word, Excel, Teams, and literacy.
* Have experience with Enterprise Resource Planning software.
Benefits:
* Company car - Tesla
* Bonus
* Full package to be discussed at interview.
Bennett and Game Recruitment is a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy. By applying, you are granting us consent to process your data and contact you regarding this application and the services we offer.
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