Role title: Operations Manager Salary: up to £50,000 car/car allowance Hours: Monday to Friday (42.5 hours) Location: BCA Corby Geddington Road Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want. Now, this is where you fit in… We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. Our Site Operations teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless. We are looking for an experienced Operations Manager who is proficient in managing large operations and people to play a key role in the management team. This is a senior management position within BCA, reporting to the General Manager. The Operations Manager will be directly responsible for all vehicle arrival, survey, storage, maintenance, quality, vehicle movements and workshop operations. The position will also be responsible for the management of staff both temporary and agency. Your key responsibilities will be: Ensure the BCA values and beliefs are upheld. Liaising with customers at senior and operational levels; Ensure contractual obligations are met; Manage, direct and lead the Operations Team and Managers; Promote and lead the health, safety and welfare of all personnel within the workshop; Responsible for the quality, technical production, storage and handling of customers’ vehicles in accordance with agreed processes and protocols; Assist in managing SLAs and KPIs; Liaise with the Finance Manager and Finance team; Develop and drive our ‘Customer First’ approach to communication, building excellent relationships at all levels; Maintain open communication with the customers as required; Maintain open communication with all clients as required; Assist in managing the Company’s suppliers including their health and safety whilst on site; Create, initiate and monitor new procedures so customer expectations can not only be met but also exceeded; Assist in the implementation of the Company’s Strategy; Be active in the development and integration of ISO. Develop and maintain professional and positive working relationships with colleagues You must possess excellent IT skills with knowledge of MS Office and industry bespoke IT systems (although training will be available if successful). A good knowledge of Microsoft is mandatory. To be successful, you’ll bring some of the following experience with you: Previous managerial experience. The successful candidate should possess operations management experience within the automotive industry. Strong employee management and customer service skills and cope well under pressure. Confidence in working to deadlines in a fast-paced environment. Self-motivated with strong communication and organisational skills, with the ability to lead and motivate staff. Own a Full UK Driving Licence. Computer literate with experience of Microsoft Office- Outlook and Excel. Strong communication skills. We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Company Pension Scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders And so much more… As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability. INDHP