Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
We are looking for a Team Member to join our Chill#2 Cafe & Bar team!
Chill#2 is an artisan coffee-led concept with a passion for offering the highest-quality drinks, food and unforgettable experience for our customers.
It is relaxed enough to sit in the morning with a coffee and transforming into an elegant setting for enjoying a local craft beer or a glass of wine in the evening. If you are lucky you may find yourself enjoying one of our special live music nights. Chill is a state of mind centred on specialty coffee roasted by artisans, fresh food inhouse hand-prepared, inspiring and inviting product merchandising, social influence and partnerships in food and drinks produce. The essence of Chill#2 lies in simplicity, authenticity and honesty.
Do these resonate with you? Are you passionate about connecting with people? Are you adept at cultivating a lively and dynamic atmosphere in our Café & Bar? If you answered yes to these questions, we'd love to hear from you.
We will support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Your missions will be:
* Welcome the guests and ensure that the service is handled very well
* Delivering an excellent service to our customers and insuring the quality of service is achieved in the breakfast, the coffee shop and the bar
* Ensures the working areas are clean
* Handles any guest complaints and/or remarks provides a response as soon as possible
* Complying with Food Safety regulations
* Take food and drinks order and provides support to the breakfast
* Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the hotel and the Chill #2 Café and Bar
* Has an impeccable attitude which conveys the image of the brand and hotel
* Passionate for the success of the hotel
* Attention to detail and quality
* Willing to embrace changes
Qualifications
Who are we looking for?
* Previous experience in similar roles is preferable.
* Friendly, approachable with excellent customer service skills.
* Attention to detail and exceptional organizational skills
* Strong team player and positive attitude.
* Ability to work effectively under pressure.
* Essential to be flexible with working hours.
* Must already have the right to work in the UK.
Additional Information
Benefits
What is in it for you?
* Excellent training and opportunity to develop and grow
* Employee benefit card offering discounted rates at Accor worldwide
* Free bonus breaks to participating UK Accor hotels each year.
* Learning programs through our Academies
* Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
* Workplace pension scheme
* Meals on duty
* Uniform and dry cleaning
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.