Job summary An exciting opportunity has arisen for an experienced and dynamic Operational Service Lead within the Community Paediatric Service of the Children`s Directorate at Wirral University Teaching Hospital. The role of the Operational Service Lead will be to implement and support improvement plans across the service, working closely alongside the Directorate manager and clinical team providing regular updates and assurance of project and service delivery, therefore strong project management skills are desirable. The Operational Service Lead is responsible for ensuring the efficient and effective day-to-day running of the service delivering key quality, performance and financial plans, achieving key service improvements within the service and line managing designated staff. Reporting to the Directorate Manager, the post holder is a key member of the senior Directorate leadership team and will develop and implement service plans to secure the agreed objectives for the Division and make a positive contribution to delivery of health care across the local health community. Main duties of the job To ensure the management and delivery of improvement plans across the service. To ensure the efficient and effective day to day running of the service. To work with the Divisional team to support the strategic direction of the Division, including the production of Directorate Plans and Objectives. To understand and manage the service budget and assist in ensuring the financial viability of the Directorate and constituent services. To ensure that all activity and performance targets set out in the Directorate Contracts and Divisional performance reviews are met in full. This includes ensuring that staff at all levels, are aware of their role in achieving them. You need to have excellent communication with stakeholders both internal and external to ensure the service meets the varying demands. You will report to the Directorate Manager and liaise with them on a regular basis, escalating any issues and problems, and devising and implementing solutions. About us All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients. Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents. We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint. We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m. The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales. Date posted 06 February 2025 Pay scheme Agenda for change Band Band 8a Salary £50,952 to £57,349 a year per annum Contract Permanent Working pattern Full-time Reference number 408-25-107 Job locations Arrowe Park Hospital Arrowe Park Road Upton CH49 5PE Job description Job responsibilities Please see the attached Job Description & Person Specification for more information about the Operational Service Lead opportunity available with WUTH. Job description Job responsibilities Please see the attached Job Description & Person Specification for more information about the Operational Service Lead opportunity available with WUTH. Person Specification Qualifications, Specific Experience & Training Essential To be working towards Masters qualification or equivalent of experience To have a degree in relevant subject area or equivalent experience. To have experience as a senior manager working in an Acute NHS Environment To be able to analyse, interpret and use analytical skills in situations that are highly complex and multi-functional Knowledge and Skills Essential To have an understanding of operational targets. To have the ability to plan and organise a broad range of complex activities across different professional groups and organisations, which will require ongoing review and modification of plans. To have an understanding of National Cancer targets and the peer review process. To be able to manage competing demands from a managerial and staff perspective, across different services and geographical sites, and be able to work under pressure to meet deadlines. To have the ability to develop and maintain constructive relationships, despite delivering sensitive and contentious information. To be literate in IT skills to a level equivalent to ECDL. Senior operational management experience and ability to manage KPI's Desirable To have knowledge of tendering and contracting processes. Personal Attributes Essential To be able to communicate confidently and assertively through written/verbal means to a wide range of individuals e.g. Board, general public, General Practitioners, when representing the services in the Directorate or the Division in a variety of formal and informal settings. Exposure to distressing and emotional circumstance necessitates the ability to react appropriately when required, to deliver such messages. To be able to deal appropriately with staff, patients and the public, who may exhibit challenging behaviour. To be able to prioritise the demands of the post through highly developed reasoning and rationalisation skills. To promote and advocate the Trust values and behaviours. Ability to demonstrate strong leadership skills Person Specification Qualifications, Specific Experience & Training Essential To be working towards Masters qualification or equivalent of experience To have a degree in relevant subject area or equivalent experience. To have experience as a senior manager working in an Acute NHS Environment To be able to analyse, interpret and use analytical skills in situations that are highly complex and multi-functional Knowledge and Skills Essential To have an understanding of operational targets. To have the ability to plan and organise a broad range of complex activities across different professional groups and organisations, which will require ongoing review and modification of plans. To have an understanding of National Cancer targets and the peer review process. To be able to manage competing demands from a managerial and staff perspective, across different services and geographical sites, and be able to work under pressure to meet deadlines. To have the ability to develop and maintain constructive relationships, despite delivering sensitive and contentious information. To be literate in IT skills to a level equivalent to ECDL. Senior operational management experience and ability to manage KPI's Desirable To have knowledge of tendering and contracting processes. Personal Attributes Essential To be able to communicate confidently and assertively through written/verbal means to a wide range of individuals e.g. Board, general public, General Practitioners, when representing the services in the Directorate or the Division in a variety of formal and informal settings. Exposure to distressing and emotional circumstance necessitates the ability to react appropriately when required, to deliver such messages. To be able to deal appropriately with staff, patients and the public, who may exhibit challenging behaviour. To be able to prioritise the demands of the post through highly developed reasoning and rationalisation skills. To promote and advocate the Trust values and behaviours. Ability to demonstrate strong leadership skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Wirral University Teaching Hospitals NHS Trust Address Arrowe Park Hospital Arrowe Park Road Upton CH49 5PE Employer's website https://www.wuth.nhs.uk (Opens in a new tab)