Customer Liaison Officer - Social Housing (Door to door)
Staines Company vehicle provided.
Up to £27,000 (dependant on experience) + Company Car + Fuel
TS Recruitment are working with a Property Services Contractor who are actively recruiting a permanent Customer Liaison Officer. You will have previous customer services experience, social housing experience isn't a requirement but this role will involve door to door travel as you will be visiting tenants in their homes to inform them of maintenance works being completed in their houses.
This role will involve commuting to tenants houses.
Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
Dealing with residents' complaints and issues, either via email, phone, or visits to their home
Collecting KPIs upon work completion, and logging the results
Arranging appointments for workers and subcontractors where necessary
Building good relationships with the residents
Essential Skills/Knowledge
Driving license is essential; must be over the age of 25 to qualify for the company insurance.
Strong face-to-face customer service experience
Good communicator, both oral and written
Flexible to accommodate the needs of the residents
Excellent time keeping and organisational skills
Basic IT knowledge
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more, please a...