£33,291-£35,292 (full-time, year-round role)
Grade 5 (Inner London): £33,291-£35,292 + Performance and Loyalty Bonus + Pension Scheme (LGPS) + Harris Wellbeing Cash Plan + Additional Harris Benefits
Summary
Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Peckham.
Main Areas of Responsibility
Your responsibilities will include:
* Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
* Ensuring that all incidents and service requests are logged appropriately
* Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.
* Identifying, implementing and documenting Known Issues and workarounds for desktop related issues
* Ensuring that Academy incidents and service requests are resolved within the target resolution time
* Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads
* Installing, configuring and maintaining computer peripheral equipment
* Installing and testing new software and software updates and upgrades
* Installing, configuring and maintaining VoIP telephones
* Familiarising yourself with the network infrastructure and associated documentation
* Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
* Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices
* Administering Active Directory user login accounts
* Managing Active Directory Distribution and Security groups within the Academy
* With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
* Delivering the IT support service in accordance with ITIL and HarrisNET principles.
* Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met
* Updating and maintaining the IT assets in both locations as listed in the CMDB
Qualifications & Experience
We would like to hear from you if you have:
* Good verbal and written communication skills
* The ability to self-manage, organise, and prioritise tasks and work under pressure
* A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
* Flexibility and adaptability
* Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products
* Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
* A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector
* Recent experience of working in an on-site IT based, Customer Service environment
* Proven experience of supporting Microsoft products
* Proven experience of managing Active Directory user accounts
* Recent experience of supporting Apple products
* Recent experience of supporting Windows 10 PCs, laptops and tablets
Next Steps
If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.
Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.
We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Applying online
We strongly advise that you complete the personal information section first and then save the progress of your application. You can return at any time to update and complete the rest of the application. Please ensure you regularly save the progress of your application to avoid losing any data.
Once saved, you will receive an email with instruction on how to retrieve your application using a unique code.
To submit an application, you’ll need to have ready:
* Personal information about you
* Details of your education and employment history
* Details of any qualifications and training gained
* A CV and/or supporting statement to upload
Need any help and support?
Visit our Help and Support page for FAQs and support with completing your application.
We look forward to receiving your application.
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