This dynamic role is the perfect opportunity for someone who is looking to either start, develop or continue a profession in the healthcare industry with opportunities to support patient care pro-actively as well as with their on-the-day queries.
As the first point of contact for patients contacting the Practice, a successful candidate will ensure that enquiries from patients are dealt with efficiently and courteously to the mutual satisfaction of our partners and patients.
Main duties of the job
1. To liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers, responding appropriately to sensitive enquiries to ensure a satisfactory outcome.
2. Responsible for answering incoming calls and emails, dealing with requests for information effectively.
3. Managing patient flow through the practice, utilising patient triage processes to ensure the best care for patients with relevant healthcare professionals.
4. To reschedule appointments and clinics when requested and by the deadlines specified, using the computerised system.
5. To maintain and update patient records as appropriate.
6. Process incoming and outgoing correspondence, adding required clinical read-code to patient records where appropriate.
7. To ensure appropriate handover of information relating to reception/administrative work.
8. To support with patient recalls, providing pro-active care to patients suffering with long-term health conditions.
About us
Molebridge practice is a relatively small practice of around 6000 patients managed across 2 sites; we are a close-knit and supportive team and are looking to expand with like-minded, caring individuals who have an interest in supporting their local population.
Staff wellbeing is a top priority and the practice has invested in a staff wellbeing support service which is available to all staff to support with a range of difficulties in and outside of work, should they wish to access it.
Job responsibilities
Job title: Receptionist & Patient Administrator
Accountable to: Practice Manager
Location: Leatherhead & Fetcham practice sites
Person Specification
Attributes
* Can-do attitude to daily tasks, adversity and new ways of working.
* Working as part of a team.
* Driving licence and own vehicle.
Experience
* Computer literate and experience using a range of Microsoft packages and patient record systems/databases.
* Previous NHS experience in a reception/administration role.
* Data protection in a health care environment.
Skills
* Administration.
* Ability to communicate effectively with a diverse group within the community.
* Ability to maintain confidentiality at all times.
* Ability to prioritise workload.
* Excellent attention to detail to maintain accurate patient records.
Qualifications
* A good standard of education - numerate and good standard of English.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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