German-Speaking Customer Service Representative, London
Location:
London, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
BBBH9483_1739379248
Job Views:
8
Posted:
12.02.2025
Expiry Date:
29.03.2025
Job Description:
German-Speaking Customer Service Representative – Luxury Furniture Brand | £33,000 | London | Hybrid
Join a globally renowned luxury furniture brand that has set the standard for craftsmanship and innovation across Europe. With a legacy of excellence in Germany, Norway, France, and the UK, this company is synonymous with high-quality design and exceptional customer experience. If you have a passion for customer service and want to be part of a prestigious brand in a dynamic, international environment, this is your chance.
The Role
We are seeking a Customer Service Representative (German-Speaking) to join our client's team, a London-based luxury furniture brand. This is a 6-month contract with the potential to extend, offering a hybrid working model after a 3-month probation period.
Key Responsibilities:
1. Handle customer inquiries via calls and a ticketing system in both German and English.
2. Provide after-sales service support, manage claims, and process orders in SAP (training provided if necessary).
3. Support both B2B and B2C customers, ensuring high-quality service at all touchpoints.
4. Collaborate with internal teams to streamline processes and improve customer satisfaction.
Requirements:
1. Native German speaker with fluent English (mandatory).
2. Must have proven experience in call centre customer service.
3. A team player with a proactive mindset.
4. Experience with SAP is highly beneficial but not essential.
5. B2B customer service experience is an advantage but not a requirement.
What’s on Offer?
1. Competitive £33,000 per year salary.
2. Opportunity to work for a prestigious, high-end brand.
3. Exposure to an international, fast-paced environment.
4. Hybrid working model after probation.
If you are a dedicated customer service professional with fluent German and English skills, we’d love to hear from you! Apply today. #J-18808-Ljbffr