Job Description Our National Telesales and Direct Sales Manager and Telesales Manager are looking for a Telesales Team Leader to implement training and development plans to help our Telesales Executives to achieve KPIs. You will also be offering one to one coaching and monitoring outbound calls and emails. Providing any briefings or communication to the team on any updates, changes or information that may affect them or support them in the delivery of their role. Resolution of escalated queries from Telesales Executives Review daily calls SLA through Vonage. Review daily targets and KPIs through Salesforce, and report stats daily Audit checks against the calls with vonage and processes within Salesforce to ensure compliance within the team Maintain the field sales to telesales executive alignment Complete reviews with the telesales executives - on performance, KPIs and compliance Assisting in the training new starters Manage day to day activities of the agents, escalating any people issues to the Telesales Manager