Job Title: Customer Service Technical Role
We are seeking a skilled and motivated individual to join our Home Technical Team in Cardiff.
About the Role:
This is a full-time, permanent position that involves providing technical support to customers over the phone.
Key Responsibilities:
* Talking to customers with broadband tech-related queries
* Helping customers with simple router questions or more complex issues
* Becoming an expert in EE's products and services
No Prior Experience Required!
We understand that life never stands still, and we offer flexibility to help you balance work and personal responsibilities.
What We Offer:
* A competitive starting salary of £23,504 rising to £24,064 after 9 months, plus incentives and bonuses
* Online GP access for you and your family
* Paid carer's leave and family leave options
* Huge discounts on EE & BT products
* Support in carving your own career path
* Season Ticket Travel Loan and volunteering days
* Optional Private Healthcare and Dental
Culture and Support:
We have a great team culture, meaningful support, and tailored training to help you build a lasting career.