Job Description
Job Description:
* Provide L3 operational support on TrueSight (TSOM), BHOM, as per agreed SLAs
* Hands on experience of managing TSOM and BHOM products, including administration and solutioning.
* Experience of migrating from TSOM to BHOM.
* Implement, customize, and configure BMC products.
* Maintain TSOM Application platform availability as per agreed availability commitment
* Integrate BMC products to each other and third-party applications.
* Troubleshoot TrueSight application, customizations, integration issues.
* Follow the ITIL standard best processes.
* Recommend & plan upgrades/patches and roll out of new features
* Working knowledge of latest version of BMC Products, various migration tools along with BMC Helix.
* Working knowledge of SaaS, Cloud Technologies and various Integrations
* Working Knowledge of TrueSight Ops Management, Patrol, TrueSight Synthetic Monitoring, TMART, Entuity, Prometheus, Grafana, Atrium Orchestrator, etc.
* Able to design & document the requirements comprehensively to execute the Project Plans.
* Ability to automate complex requirements using Scripting. Very good troubleshooting skills to debug the scripts - DOS Batch, Power Shell, Perl, Python, Unix Shell script and Java Scripts, etc.
* Hard Working, dedicated & effective communication skills.
* Provide L2/L3 operational support on BPPM/TrueSight, BMC Server Automation, as per agreed SLAs
* Experience in L3 Support, Administration and Development is essential.
* Maintain BHOM/TruesSight platform availability as per agreed availability commitment
* Assist customer drive adoption of the monitoring solution across the environments