Job Title: Account Manager
Location: UK (Remote)
Who are we recruiting for?
We are recruiting on behalf of a global leader in shipping software solutions, dedicated to enhancing operational efficiency for maritime businesses. This award-winning company is committed to innovation, customer success, and providing cutting-edge technology that empowers shipping companies worldwide. As they continue to grow, they are looking for a motivated and results-driven Account Manager to join their dynamic team.
What will you be doing?
* Acting as the primary point of contact for an assigned portfolio of clients, ensuring a seamless customer experience.
* Building and maintaining strong, long-term relationships with customers, understanding their unique needs, and providing tailored solutions.
* Implementing strategies to enhance customer retention and satisfaction while reducing churn.
* Identifying opportunities for upselling and cross-selling to maximize value for both the client and the company.
* Collaborating with internal teams to ensure prompt resolution of customer inquiries and concerns.
* Monitoring account performance, generating insightful reports, and delivering data-driven recommendations.
* Gathering and communicating client feedback to contribute to continuous product and service improvement.
Are you the ideal candidate?
* Proven experience of Account Management in Maritime.
* Experience working for a software company is an added plus.
* Strong communication and interpersonal skills, with the ability to build lasting relationships.
* A problem-solving mindset with a customer-centric approach.
* The ability to work independently in a remote setting while maintaining high productivity.
* Proficiency in CRM software and Microsoft Office Suite.
* Prior knowledge of the shipping or maritime industry is a strong advantage.
What’s in it for you?
* Fully remote working with travel opportunities when required.
* Comprehensive benefits package including health insurance, life assurance, income protection, critical illness cover, and a pension scheme.
* Attractive Holiday
* Continuous training and professional development opportunities – the company is passionate about investing in its people.
* A supportive and collaborative team environment.
* Exciting career growth and advancement opportunities in a thriving global business.
Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.