Job description
We have an exciting opening in our esteemed and innovative IT managed services organisation. We are seeking a skilled Support professional capable of effectively resolving a diverse range of computing, networking, and cloud-related challenges.
In this role, the successful candidate will have the opportunity to contribute to a dynamic and forward-thinking environment. They will be responsible for resolving technical issues, demonstrating their problem-solving abilities, and efficiently managing their time and resources.
We support a diverse range of industries that will both challenge and contribute to your technical skillset. Gaining both remote and hands on, in-person experience.
This position offers a fantastic opportunity to work in a collaborative environment while also encouraging individual initiative and problem-solving skills. Join our organisation and be a part of our dedicated team providing outstanding IT support services.
Job Requirements
* Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems.
* Offering technical maintenance and support for all IT hardware and software used by end users.
* Assuming complete technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end users to facilitate ticket resolution and project completion.
* Performing regular maintenance and patching of infrastructure, endpoints, and servers.
* Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes.
* Onsite technical support that will require the capability to confidently and professionally communicate and engage with customers at all organisational levels.
A knowledge of litigation standards would be beneficial due to our support of law firms but not a requirement.
Personal Requirements
The ideal candidate will be able to explain technical concepts in a clear and understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties.
* Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers.
* Demonstrate exceptional client interaction skills, both verbally and in written communication.
* Apply a logical and systematic approach to troubleshooting technical issues.
* Have the ability to effectively prioritise tasks and manage time efficiently.
* Display excellent time management skills, including awareness of time constraints, priorities, and deadlines.
* Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure.
* Act as a strong team player, actively contributing knowledge and expertise to foster collaboration.
EXPERIENCE
Having worked in a similar role within an IT managed service provider or Legal field would make you stand out, but previous MSP/Legal experience is not a prerequisite and we're open to new talent from any IT background!
Exposure to the below technologies but not limited too would be advantageous.
* Windows Server
* Windows Desktop
* Microsoft Azure
* Microsoft Office 365
* Active Directory & Azure AD
* DNS, DHCP, Group Policy
* Backup - Configure, Maintain, troubleshoot.
* Networking, switches, subnets, LAN, WAN, DNS
LOCATION & SALARY
Our organisation is located in London, and we require the successful candidate to reside within a reasonable commuting distance. Salary is negotiable experience depending.
Job Types: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Cycle to work scheme
* Work from home
Schedule:
* Monday to Friday
Ability to commute/relocate:
* London: reliably commute or plan to relocate before starting work (preferred)
Experience:
* IT Support: 2 years (required)
Work Location: In person