Job Description
Rental Reservations Executive\n\nWe are seeking a highly organised and proactive candidate to join our team well established clients expanding team based in Milton Keynes.\n\nIn this role, you will manage vehicle bookings, support sales leads, coordinate logistics, and ensure effective communication with third-party suppliers. \nKey Responsibilities:\n\nManage vehicle bookings and reservations using the central reservations system, ensuring accurate processing and timely updates.\n\nProvide support with sales leads and customer inquiries related to vehicle reservations and availability.\n\nUtilise the booking platform to process logistics movements for customers and rental locations, coordinating with third-party suppliers to ensure smooth operations.\n\nKeep vehicle information up-to-date for rental sites and manage vehicle downtime, ensuring the availability of the correct vehicles for customer needs.\n\nProactively identify and plan vehicle selection for new customers and locations, in collaboration with the rental managers to align with customer and location requirements.\n\nLiaise with customers and the Insurance Manager to manage Motor Insurance Database exceptions, ensuring vehicles are insured, meet legislative requirements, and are compliant with customer needs.\n\nHandle customer-facing processes such as invoicing, credit approvals, customer resolutions, and complaints in line with company policies and service levels.\n\nWork towards reducing risk by managing vehicle downtime, ensuring compliance with insurance and legislative requirements, and maintaining service levels to quality standards.\nQualifications & Skills:\n\nPrevious experience in customer service or administrative roles within the automotive industry (desirable).\nProven experience in managing multiple stakeholders and customer-facing processes.\nFamiliarity with managing CRM systems and handling customer inquiries, invoicing, and complaints.\nStrong communication skills, with the ability to collaborate across teams and third-party suppliers.\nExcellent organisational and planning abilities to manage multiple tasks and meet deadlines.\nThis role is a temporary contract reviewed every 3 months\n Flexi schedule for part time and full time opportunity\n Working days and hours are Monday - Friday (Hybrid work option available)\n Located Milton Keynes\n £13.37 per hour\n\nIf you are detail-oriented, proactive, and passionate about the automotive industry, we'd love to hear from you