About Us
We are an award-winning Charity agency with 30 years experience, delivering fundraising and awareness campaigns for some of the UKs most well-known charities such as Dogs Trust. Our passion for Fundraising continues to grow resulting in raising over £20,000,000 for our charity partners.
The Role
To closely support the Client Services Executives and Account Managers with the provision of excellent customer service to our clients and Charity Link fundraisers.
Duties include:
Provide a supporting role in managing the campaign admin tasks and reporting with our clients.
Daily quality control calls
Running reports from the portal
Assist with the development and implementation of tablet processes and procedures
Other associated administration as required
Dealing with fundraiser queries from the field
Gathering data and supporting production of monthly reports focusing on campaign KPIs
Active involvement in regular team meetings both internal and with clients
Supporting ongoing ad hoc projects and initiatives
Salary: £25,000 - £26,000 + discretionary bonus
Hybrid structure : 4 days remote, 1 day at the office: every Thursday in head office located in Ruscombe (RG10 9BX).
Requirements
Administration Experience
Excellent phone manner
Attention to detail / Accuracy whilst keeping pace
Level-headed / work well and independently under pressure in a busy environment
Can do attitude / happy to get stuck in to anything
Excited by targets and KPIs
Benefits
23 days annual leave (plus bank holidays), and flexi holiday scheme
Pension
Healthcare plan, and death in service plan
Shopping discounts at over 30,000 retailers
TPBN1_UKTJ