Regional Head of Service
Location: Liverpool
Working Hours: Monday to Friday
Salary: £60,000 Basic per annum + Uncapped Bonus
Job Type: Full-time
We are seeking an experienced and dynamic Regional Head of Service to oversee and lead service operations across a designated region for a well-established commercial vehicle business. This is an exciting opportunity for a motivated leader to drive operational excellence, ensure high levels of customer satisfaction, and manage a team of service leaders.
The ideal candidate will have a strategic mindset, strong leadership skills, and a proven track record of managing service operations on a regional scale.
Key Responsibilities:
* Oversee the entire service function, ensuring efficiency and operational excellence.
* Develop and communicate a clear departmental vision, driving performance and standards.
* Lead from the front with a hands-on approach, fostering a positive and open team culture.
* Manage workshop operations, ensuring effective loading, scheduling, and control.
* Ensure compliance with all company and industry standards, including quality and environmental policies.
* Provide training and support to maintain high levels of customer service.
* Build and maintain strong relationships with customers, ensuring timely and effective service delivery.
* Achieve and maintain key performance indicators (KPIs) to enhance service standards.
* Identify and implement operational improvements to boost efficiency and productivity.
* Develop and sustain a strong team culture in alignment with company values.
Ideal Candidate:
* Extensive experience in the commercial vehicle or automotive sector.
* Background in the commercial truck market, ideally with experience in brands such as DAF, Mercedes, Scania, or Volvo.
* Strong leadership and team management skills with a positive and solution-oriented approach.
* Excellent communication skills with a commitment to professionalism, customer service, and operational efficiency.
* Looking for career progression opportunities within a growing organisation.
What’s on Offer?
* Competitive salary with uncapped bonus potential.
* Company pension contribution.
* Career development opportunities.
* Mental health and well-being support.
* Free will writing and mortgage advice services.
* Free eye tests for VDU users.
* Cycle-to-work scheme.
* On-site parking (site-specific).
This is an exciting opportunity to join a leading organisation in the commercial vehicle sector, offering long-term career prospects and a supportive work environment. If you are ready to take the next step in your career, apply today