Property Manager
Hybrid working will commence once initial training is completed, depending on relevant experience and how quickly you learn the role. This typically takes 2 to 3 months, so you must be prepared to commute to Chelmsford on a daily basis until your training is deemed complete.
Once initial training has been completed, the role will primarily be undertaken working from home, but with 4 to 6 days each month you will be expected to work at the Chelmsford office as the Property Manager. This may vary slightly on occasions, so once training has been completed, this will predominantly be a hybrid role.
You should ideally be working within Residential Property Management, although we will consider candidates with Commercial or Block Management experience who can demonstrate a proven track record in either customer service or problem-solving environments.
Primarily, the successful individual will be dealing with all maintenance-based issues on a particular portfolio of fully managed properties.
As there will be no face-to-face contact with clients, candidates must understand the importance of delivering consistently high levels of customer service, retain a natural flair for problem-solving, and possess excellent verbal and written communication skills.
The Role:
1. Ensuring gas safety checks are up to date
2. Ensuring electrical safety checks are up to date
3. Arranging inventories, check-in and check-out appointments
4. Advising utility companies of meter readings
5. Co-ordination of estimates and undertaking of repairs by contractors
6. Negotiating and coordinating renewal contracts
7. Negotiating the return of deposits between landlord and tenant (including co-ordination of any repairs, cleaning as required)
8. Drafting final statement of repairs for accounts to process
9. Day-to-day correspondence
10. Tenant referencing and monitoring process via referencing agency
11. Preparation of tenancy agreements
12. Sending EPC instructions via website
Skills Required:
* A calm, unflappable person, with strength of character (required when dealing with issues like return of deposits or repairs required to a property)
* Systematic approach with strong administrative skills
* Problem solver
* Ability to work under pressure while maintaining attention to detail
* Secretarial skills would help so that the applicant would be able to generate their own letters. Longer reports can be dictated and compiled by other personnel if necessary.
Remuneration:
* Basic salary to GBP25,000 to GBP30,000, depending on relevant experience, including bonuses.
* Monday to Friday, 8.30am - 5.30pm plus occasional Saturdays (typically 1 in 6 working from home) and where, if worked, a day off in lieu will be provided.
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