Role: Billing Customer Experience Analyst Contract length: 3 month fixed-term contract, immediate start Location: Guiseley, Leeds (Hybrid working) Salary: £25,000 (pro-rated for contract) Fantastic Hours: Mon - Fri, 9am - 5pm The task at hand: Join our dynamic team at Onecom on a 3-month contract and play a pivotal role in ensuring exceptional customer satisfaction through accurate, timely, and reconcilable billing. As a Billing Customer Experience Analyst, you'll be responsible for managing customer billing transactions, resolving queries, and driving process improvements. Key Responsibilities: Process customer billing movements, including moves, adds, changes, deletes Improve billing system efficiency through process optimisation and data entry accuracy Maintain product catalogs and ensure synchronisation with our CRM Salesforce Embrace automation and scalable processes Resolve customer billing issues and track query resolution Promote customer self-service through help guides and proactive communication Understand and implement customer-specific billing requirements Conduct billing health reviews to enhance customer experience and identify sales opportunities Create and implement reporting templates for internal and external use Support Total Metering and Billing System (TMBS) compliance Contribute to team training and development Participate in performance reviews and objective setting Ideal Candidate: Telecoms experience, preferably on the aBILLity platform Management/leadership experience Proven process improvement skills Strong attention to detail and accuracy Demonstrated understanding of call data records Excellent IT skills, including proficiency in Excel, Word, and CRM systems Logical and structured approach to work Self-motivated and proactive attitude Commitment to professional and personal development Exceptional data input, analysis, and reporting skills Effective communication skills Problem-solving abilities Team player Positive and "can-do" attitude. Onecom Perks and Benefits: Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Get involved in fundraising activities and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We’ve built an award-winning team of 650 ambitious, inspiring and innovative individuals. We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs