Lewisham and Greenwich NHS Trust
About
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
The Trust has 7,500 staff and we have recently invested in our workforce to grow our establishment across a number of key services. In 2020 we won a London NHS Parliamentary Award in recognition of a wide range of initiatives to make the organisation a great place to work. We are accredited as a flexible working employer offering a number of flexible working options for staff. We are also accredited as a London Living Wage employer for our substantive, bank and contractors.
Our hospitals provide a wide range of inpatient and outpatient services, as well as emergency and planned care. Over the last year, our emergency performance has been among the strongest in London, despite our emergency departments being among the busiest in the capital.
Queen Elizabeth Hospital in Woolwich regularly achieves the fastest ambulance turnaround times in London. The critical care unit at the hospital is one of the few in the country to meet the gold standard for consultant and junior doctor staffing.
University Hospital Lewisham has the largest stroke rehabilitation centre in the country, and the third largest specialist centre in the UK for treating blood conditions such as sickle cell. The hospital is one of the few in the country to offer opt-out HIV testing in the emergency department, ensuring that any patient who has a blood test is routinely screened for HIV.
The Trust’s community services for children and adults in Lewisham are rated “Outstanding” by the Care Quality Commission.
The Trust is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Key details
Location
Site: University Hospital Lewisham
Address: Lewisham High Street
Town: London
Postcode: SE13 6LH
Major / Minor Region: London
Contract type & working pattern
Contract: Permanent
Hours: Full time - 37.5 hours per week (May have to participate on an on-call rota)
Salary
Salary: £46,148 - £52,809 per annum plus HCA
Salary period: Yearly
Grade: Band 7
Specialty
Main area: IT Infrastructure - Digital Services Support
Job overview
LGT IT is seeking a dynamic individual to fill the role of Digital Services Manager. This position involves leading the Desktop Support and related teams, and assisting the Digital Services & Cyber Security Operations Manager in delivering an exceptional service to the end users of the Trust's IT systems across clinical, community, and corporate settings. The ideal candidate will possess postgraduate qualifications in IT and have a substantial, proven track record in staff management in a busy environment.
The post holder will be responsible for the Desktop, laptop and Mobile end user support throughout the Trust. Desktop Engineers and other end user support resources effectively. They will also analyse, report and be responsible for the SLAs associated with end user support throughout the Trust.
A full UK driving licence is essential.
Previous applicants need not apply.
Advert
* Line manage the reporting staff to provide an efficient desktop and other end user device support services throughout the Trust.
* To act as a central point of information on BAU related queries from users and other Support Staff.
* To liaise with IT Service Desk and develop a meaningful interface between the IT Service and Desktop support.
* Monitor, assign and resolve calls logged on the IT Help Desk System as required.
* To produce required technical documentation and SOPs. To liaise with suppliers ensuring that SLAs are adhered to.
* Manage system performance of all network servers and carry out system tuning as appropriate, alerting the senior technical staff to any performance issues.
* To provide support for IT Projects, work closely with Trust and third party project managers and carry out capacity planning to ensure that systems resources are available to meet growth in demand.
* Provide technical guidance on IT security and ensure compliance with the Trust’s Security Policy, reporting any suspected breach to the Cyber Security Manager.
* Undertake technical reviews of IT systems and analyse, report and take necessary actions on the provision of Digital IT services.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream
Detailed job description and main responsibilities
The candidate will possess postgraduate qualifications in IT and have a substantial, proven track record in staff management in a busy environment. Further details and main responsibilities are found on the attached JD.
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.
Person specification
Qualifications and Training
Essential criteria
* Degree in Information Technology or related subject
* Postgraduate qualifications
* Other appropriate IT Certifications with substantial experience
Desirable criteria
* Microsoft and Other IT Certifications
Experience
Essential criteria
* Significant experience directly related to management in a large organisation and other responsibilities specified
Desirable criteria
* NHS Experience
Knowledge and Skills
Essential criteria
* The ability to communicate effectively with a wide range of people and professionals
* Excellent time management skills
* Ability to work independently
* Knowledge of current technological developments/trends in area of expertise
* UpToDate knowledge of desktop/laptop hardware and operating systems
* Office 365 and other Microsoft Products
* Supervisory skills and experience
Desirable criteria
* Windows server knowledge
* Windows Active Directory knowledge
Further details / informal visits contact
Name: Deputy Infrastructure Manager
Job title: Deputy Infrastructure Manager
Email address: [email protected]
Telephone number: 02088364419
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