Position Overview: We are seeking a dynamic and organised individual for a varied administrative role within Children's Services. You will be part of a friendly and supportive business support team, assisting social work teams that engage directly with professionals, children, and families referred for child protection or safeguarding. Key Details: Hours: 37 hours per week Location: Initially office-based in Usk (NP15 1GA) for the first four weeks for training, followed by a hybrid working model with 2-3 days in the office each week. Role Responsibilities: Provide comprehensive administrative support to social work teams, ensuring efficient operations within a fast-paced environment. Handle incoming calls from professionals and families, demonstrating a professional and empathetic phone manner while maintaining composure in challenging situations. Set up new laptops and mobile devices post-training, including configuring inboxes, shortcuts, and salutations, and validating data for accuracy. Manage petty cash, conduct file viewings and Data Subject Access Requests (DSARs), and process child protection referrals within required deadlines. Oversee general administrative tasks related to new referrals and ongoing cases, particularly within the Children with Disabilities team. Monitor and manage shared inboxes, ensuring timely responses and support. Ideal Candidate: Strong administrative experience, particularly in fast-paced environments. Excellent IT skills, with the ability to troubleshoot and set up technology efficiently. Ability to remain calm under pressure, demonstrating empathy while compartmentalising complex and sensitive casework. A proactive approach to tasks and the capability to manage multiple responsibilities effectively. Training: Full and extensive training will be provided to support your development in this role. This position is ideal for someone with a solid administrative background who is looking to make a meaningful contribution within a supportive team. If you thrive in a dynamic environment and possess the required skills, we encourage you to apply.