Position Overview:We are seeking a dynamic and organised individual for a varied administrative role within Children's Services. You will be part of a friendly and supportive business support team, assisting social work teams that engage directly with professionals, children, and families referred for child protection or safeguarding.
Key Details:
* Hours: 37 hours per week
* Location: Initially office-based in Usk (NP15 1GA) for the first four weeks for training, followed by a hybrid working model with 2-3 days in the office each week.
Role Responsibilities:
1. Provide comprehensive administrative support to social work teams, ensuring efficient operations within a fast-paced environment.
2. Handle incoming calls from professionals and families, demonstrating a professional and empathetic phone manner while maintaining composure in challenging situations.
3. Set up new laptops and mobile devices post-training, including configuring inboxes, shortcuts, and salutations, and validating data for accuracy.
4. Manage petty cash, conduct file viewings and Data Subject Access Requests (DSARs), and process child protection referrals within required deadlines.
5. Oversee general administrative tasks related to new referrals and ongoing cases, particularly within the Children with Disabilities team.
6. Monitor and manage shared...